Terms of service

Last Updated: May 25, 2026

This Privacy Policy describes how Light Flow collects, uses, and discloses your Personal Information when you visit our website or make a purchase from our store. We are committed to maintaining the trust and confidence of our visitors and customers by ensuring that your data is handled securely and transparently.

1. Collecting Personal Information
 When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

Below is a detailed list of the Personal Information we collect and why we collect it:

Device Information

Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our operations.

Source: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

Order Information
Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card or debit card numbers), email address, and phone number.

Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and order confirmations. We also use this information to communicate with you, screen our orders for potential risk or fraud, and provide you with information related to our footwear products.

Source: Collected directly from you during the checkout process.

Customer Support Information

Examples of Personal Information collected: Name, email address, phone number, and order details.

Purpose of collection: To provide accurate customer support and resolve any issues regarding your order or our policies.

Source: Collected directly from you when you reach out to our support team.

2. Sharing Personal Information
 We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We use an e-commerce platform to power our online store. The platform securely processes your data to help us manage inventory, orders, and customer relationships.

We use secure payment gateways to process your transactions. Your full payment details are never stored directly on our servers.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising
 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We may use analytics tools to help us understand how our customers use the site.

  • We share information about your use of the site, your purchases, and your interaction with our ads with our advertising partners.

4. Using Personal Information
 We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

5. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Your Rights
 If you are a resident of the United States, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided at the bottom of this policy.

7. Data Retention 
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Business Name: Light Flow

Business Email: support@lightflow.shop

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Business Address: 5409 16th St N, St. Petersburg, FL 33714, United States