Privacy policy

Last Updated: May 25, 2026

At Light Flow, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (http://lightflow.shop/) and make a purchase.

1. Information We Collect
When you visit our store or place an order, we collect certain information necessary to process your transactions and provide customer support.

  • Personal Information: This includes your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We collect payment details (such as credit or debit card numbers) to process your order. Please note that Light Flow does not store your complete payment details on our servers; they are processed securely through our authorized, PCI-compliant payment gateways.

  • Device Information: We automatically collect standard information about your device, including your IP address, browser type, time zone, and cookies installed on your device, to ensure our website functions correctly.

2. How We Use Your Information
We use the information we collect for the following essential business purposes:

  • To process and fulfill your footwear orders (including processing payments, arranging shipping, and providing order confirmations).

  • To communicate with you regarding your order status, inquiries, or customer support requests.

  • To screen our orders for potential risk or fraud.

  • To maintain and optimize our website's functionality for a straightforward shopping experience.

3. Sharing Your Information
We do not sell or rent your personal information to third parties. We only share your information with trusted service providers to help us operate our business:

  • Payment Processors: To securely handle your credit and debit card transactions.

  • Shipping Carriers: To deliver your orders to your specified address.

  • Legal Compliance: We may share your information if required to comply with applicable laws, regulations, lawful requests, or to protect our rights.

4. Cookies and Tracking
 Our website uses "cookies" (small data files placed on your device) to recognize your browser, remember your preferences, and keep track of items in your shopping cart. You can choose to disable cookies through your browser settings, but this may affect your ability to complete a purchase on our store.

5. Your Rights
If you are a resident of the United States, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact details provided below.

6. Data Retention
When you place an order through our store, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our operational practices or for legal and regulatory reasons. The updated date will always be visible at the top of this page.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below:

Business Name: Light Flow

Business Email: support@lightflow.shop

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Business Address: 5409 16th St N, St. Petersburg, FL 33714, United States